Support
How can we help?
Straight answers below. If yours is not here, emailhello@northlinehq.comor call+1 (800) 555-0155. A human answers within one business day.
General
The big questions
Is Northline a payment processor?
No. Northline sells hardware only. Registers, printers, kiosks, and every other device we sell work with the payment processor and software you choose. We never touch your transactions, charge processing fees, or lock you to a platform.
Who does Northline sell to?
Any business: restaurants, retail shops, e-commerce operations, warehouses, offices, clinics, gyms, venues, and everything in between. If you are not sure what fits your setup, send us a note and we will spec it with you for free.
Does Northline hardware require subscriptions or contracts?
No. You buy the hardware once and it is yours. Cameras record locally without cloud fees, locks manage users without per-seat pricing, and printers work with any software. Where optional paid services exist in the wider ecosystem (like signage platforms), they are your choice, not ours.
What warranty comes with Northline products?
Two years standard on most devices, three years on cameras, displays, and servers, covering defects and failures under normal commercial use. Bundles like our POS registers carry a single warranty across every included component. Advance replacement is available so you are never without a working device.
What is the return policy?
30 days, no questions asked, on unmodified hardware. If a device does not fit your setup, send it back for a full refund. For larger deployments we recommend a single evaluation unit first, and we will credit it toward the full order.
Do you offer volume pricing for multi-location businesses?
Yes. Orders above roughly ten devices, or rollouts across multiple locations, qualify for volume pricing and a dedicated contact. Request a quote with your rough counts and we will respond within one business day.
Can you help me choose the right hardware before I buy?
Yes, and you should use us for this. Tell us what you run today (software, processor, floor plan) and what is going wrong, and we will spec the exact devices that fit, confirm compatibility, and flag anything you do not actually need. The consult is free and carries no obligation.
How fast is shipping?
In-stock items ship within one business day from our US warehouse, with free ground shipping on orders over $500. Expedited options are available at checkout on every quote.
Buying guides
Category-specific answers
Each category page includes a buying guide covering compatibility, sizing, and the questions we hear most.
Receipt printers
3 questions answered
Label printers
3 questions answered
POS registers
3 questions answered
Kiosks
3 questions answered
Displays
3 questions answered
Cameras
3 questions answered
Communication
3 questions answered
Access control
3 questions answered
Pickup lockers
3 questions answered
Servers
3 questions answered
Not sure what fits? Ask us.
Tell us what you run and what is going wrong. We will spec the exact hardware that fits, confirm compatibility with your software, and flag anything you do not need. Free, and answered within one business day.